Help for customers at BNI Call Centre : HappyMod

Use bni call center quick access to solve banking problems

To obtain information related to bank accounts, account holders can access the BNI call center. Based on a strong basis that has been formed for decades, BNI strives to serve and maintain the satisfaction of its customers by providing the best service at all times.

The commitment to providing the best service for customers is always maintained so that they can continue to provide innovation and development in service facilities. Choosing different services, products and assistance aims to facilitate customer transactions, BNI strives to provide all customer needs.

When faced with problems with savers or other banking products, the decision taken is to go directly to the branch office. In addition to these methods, you can use online services or call the hotline.   BNI call center can be used to quickly assist with pressing.

This help service is a solution to overcome various banking problems related to all customer transactions. The existence of a stop-off solution is the result of a decade-long experience that serves the needs of Indonesian banks. Information on banking products, such as savings, lending, telephone banking, consultations, is available for consultation.

You can use the hotline, fax, or email.   Please ask different questions or complain about problems, the experienced and friendly service of users will provide as much help as possible.

BNI Call Center intended for users

There are still many people who still don’t want to use call centre services  because they think the service will take the time to prefer to come and line up at branch offices. Some people just think that only priority customers can access this line of information and assistance,  when that is not the case.

Each account owner has the same rights to use the service because it is intended for all customers. Both individuals and organizations can use it. Active customers who have accounts and debit cards can use this service to help when they have questions or face problems.

Both problems with savings accounts, debit and credit card violations, or facilities such as the Internet and mobile banking. Even problems that often occur, such as forgetting a password, can complain about the call center and will be helped to deal with it immediately.   More  BNI call center services  can be accessed by:

  1. The owner or owner of the account is accompanied by an ATM (debit) card.
  2. The customer is listed as members of the telephone banking service. The customer registered a mobile phone number for bank transactions.
  3. Credit card users.
  4. Special account holders of institutions or business entities, such as Tapplush Bisnis, Giro and others
  5. The holder of power over the institution’s account or business entity.

Therefore, feel free to use the services of the auxiliary center, as all account holders have the same rights to access them. If you really need help and have questions about savers, debit or credit cards, i-banking, m-banking or other facilities, please contact the 24-hour phone line.

Help for customers at BNI Call Centre

As mentioned above, the existence of a assistance and information centre can help find solutions to your various banking problems. In  addition to obtaining information related to your account, other services can be accessed, such as:

  1. Debit or credit card loss reporting, as well as blocking.
  2. Change or reset the pin of the telephone banking facility.
  3. Block ing cards and debit and credit
  4. Knowledge of various information about BNI products, such as accounts, current accounts, deposits, lending, etc.
  5. Learn about the facilities and characteristics of credit cards.
  6. Balance the information and the last five transactions.
  7. Transfer of funds between fellow Accounts in BNI and between banks.
  8. Bank transfer using RTGS service.
  9. Payment of different accounts, such as credit card accounts or payment payments.
  10. Search for information about credit card transactions.

These are part of the help you can get by accessing the BNI call center.   A 24-hour quick approach can provide customer assistance at any time, even if it can provide assistance for your financial and business planning.

This one-stop help service is really very useful for customers because it is available at all times. However, using this call center service  must be done wisely.

How to contact BNI Call Center Service?

Account holders who receive banking problems or wish to receive information can use a landline or mobile phone to 1500046 number or (021) 30500046 seek help.  You can use this phone number from home or abroad.

Phone lines are not the only way to use the help bureau, you can fax up to (021) 25541203 or send email to   Use the object by email according to your problem and describe it well and clearly about the problem at hand.

Visit the help access  page  through various other hotlines provided by BNI. Use  the BNI call center’s quick service   when using hotline services.   There is no need to wait for the automatic message to end, you can already make a choice immediately.

  1. Call the hotline at your disposal after the operator’s voice is heard press 0–1 when you want to get information about a savings account. 0 –2 regular credit card information. 0 – 3 loan services. 0 –5 currency and exchange rate info. 0 –6 info for credit card features and facilities.
  2. Press 1 if you want to use English. Use 1–1 keys to access balance information. 1 – 2–1 approach info for the last 5 transactions of the month.
  3. Press 2–1 to block cards and report the loss of a debit or credit card.
  4. Press 3–1 to change pins and 3–2 pin reset services. 3 – 1 – 1 when you want to pay your credit card account.

The operator will request that you enter a debit card number before they can access information about banking products. Meanwhile, the report will ask various questions, such as the account number, the name of the biological mother and the last balance (not especially just the range that is remembered). Once we answer these questions, the request will be processed.

Benefits of BNI Call Centre for Account Holders

Ease of information and assistance in dealing with problems is provided for the good of customers. As Negara Bank Indonesia always tries to help account holders get information and become an assistant in finding solutions to various transaction allocations.

Easy and quick access will make it easier for customers to eliminate money saving scares, pay ing borrowing, ease of tracking savings accounts and ensuring a sense of security when making investments. A friendly and kind service can also expose customers’ concerns when faced with problems.

In addition to various services related to banking products, you can also access financial planning assistance services, deposit deposits, fixed-term investments, loan applications, mutual funds, exchange rates and various other services by contacting  a single stop call center from BNI.

As a state financial institution empowered to help people’s well-being, BNI always tries to keep customers always getting the best service.  Morespecifically, the BNI Call Centre serves various information related to bank accounts and provides solutions if a problem arises.

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