24-hour Dukcapil Call Center ready to overcome community needs
One form of innovation from the development of digital technologies is the procurement of a 24-hour dukcapil call center. Although relatively new, this service is very helpful in identifying people’s population problems. Given that urban needs and practical needs are currently the requirements for public needs. Long queues are considered somewhat old-fashioned.
On the other hand, the government wants population information as well as various socializations and services to be easily enjoyed by their citizens. With the help of various amenities in the field of technology and information networks, an official online-based service was finally formed. It can be through call centers, popular messengers or regular social media.
With the establishment of various types of 24-hour dukcapil call center services ranging from direct service in the office to online services, it is hoped that various societal problems can be immediately identified and solutions sought. Given the importance of population data, this is for different needs of development programs and provides legal protection for its citizens.
The importance of population data recording and population registration
Based on Law Number 24 of 2013, every Indonesian citizen is required to report various important events for recording. Especially events related to population such as moving or changing addresses, births, deaths, marriages or divorces, and even in the case of data on children.
This data is not only recorded, but will be processed and used for various purposes for development programs and legal protection of its citizens. For example, in this pandemic state, which requires validation of data – data before it can finally be tested for authorization to receive assistance programs.
In addition, by providing a 24-hour dukcapil call center service, it is hoped that it will be able to fulfill everyone’s human rights, especially related to population management. So that there is no discrimination or citizens who are left behind or excluded from the program. An example is the right to participate in politics during elections.
In addition, the convenience of a 24-hour dukcapil call center allows the public to be more aware of its obligations as part of Indonesian citizens to report and record important events. Especially if the process is easy and does not interfere with his affairs. This awareness is an indicator of the government’s success in protecting its citizens legally.
The purpose of keeping civil registration for the Community
For people, data related to date of birth, date of marriage, number of children, place of residence, and so on does not have a significant meaning. But for a country, this has great advantages. Especially for Indonesia as one of the legal countries, the security and validity of identity must be specified in the law.
Thus, the public if they have recorded various data – their population data means that they have been recognized by the state for the truth of the information. So that if there are abuses or various related problems, legal protection can be provided. In addition to having the right to receive a variety of public services provided. Some public services require having authentic population information.
In addition, by providing accurate, fast and up-to-date data, it is expected to be able to provide data entry for various applications and planning-related sectors. Whether it concerns government activities, development or community activities. Thus, each program can be distributed optimally and on target.
The 24-hour dukcapil call center service is a form of easy communication between the government and its people. With the hope of being able to accelerate the achievement of various civil registration goals. In addition, given that the problems in the field are becoming increasingly complex and diverse, this media can also serve as a means of identification and aspiration.
Various services provided by Dukcapil
In general, the services provided by dukcapil call centers are related to various population data problems. Based on the words of the general director of Dukcapil, Zudan in October 2020, there were 6 important documents that would be prioritized in dealing with them. These documents are KK, KTP, birth certificate, death certificate, marriage certificate and moving certificate.
However, population data includes biodata recording and reporting via 24-hour dukcapil call center related to important events. Includes various things like location, address, place of birth, issuance of a national identity number (NIK) and various other things, so that every citizen really has protection and legal recognition.
Currently, as rules and recommendations on the state administration, these various services must be carried out quickly, accurately and integratedly. In this way, the validation process and data collection can be run in real time. So that archives or when necessary in the preparation of programs no longer worry about miscalculations.
In addition to serving these various problems, the 24-hour dukcapil call center also provides services related to validation or rechecking. For example, if the NIK has been registered with a government service or when you want to find information related to the data through online media when you forget to bring the file in question.
Online services as a solution
A population with a total of more than 200 million people really has different obstacles and complaints every day. Especially during a pandemic like this, it is highly recommended to avoid crowds, especially in public places. Including handling different population needs such as identity cards or various other letters.
Online is a solution to these different needs, ranging from receiving complaints or inputting problems. Thus, there are various problems experienced in the field. As well as give different recommendations related to solving the problem. Whether you are going to contact the subdistrict or you have to go through a certain path depending on the type of problem.
There are various online media to realize 24-hour dukcapil call centers. Some of them use telephone services through the number 1500-537 to connect directly to central Dukcapil. Emails and websites are also created to provide various others with additional information. In addition, it also uses a popular messenger.
It is to use WhatsApp services, considering that most of the population uses WhatsApp as a general medium of communication. One form of service is in the form of a NIK check, by sending the format Cek #KTP#NIK and then sending it to the number 0815-3636-9999, it receivesa response according to your complaint. These different options make it easier for residents to take advantage of this service feature.
Using social media to improve services
It is recognised that society, especially young people, is very active through social media. Whether it’s to express, play, gather with the community, or look for the latest information. This condition gives Dukcapil the opportunity torenew 24-hour dukcapil call center services. It is capturing aspirations through social media, especially aimed at young people.
There are two social media sites used, namely Facebook and Twitter. Not only passively receive incoming reports, but also provide content in the form of information updates and various tips and informatives about the population. Thus, it is hoped that social media users will get used to it and understand the importance of civil registration.
The presence of various dukcapil call center online services is expected to be able to meet the expectations of the state administration. With the motto or motto “one day must be” in different regions, hoping to be able to provide fast response services for their needs. Not only related to the limitations of the complaint, but also the shortcomings.
Currently, problems related to population and population registration are expected to be identified and resolved immediately. It requires awareness and active participation of society to realize it. One form of government facility to bridge this is to provide 24-hour dukcapil call center services through various online media.